After 10 years this is the service I get!!! Disgraceful!!

<p>I have been struggling for the last couple of months to get information on my student loan, after numerous calls the loans department the only information I receive is the balance of my account.. I finally decided, after no luck, to go to Standard Bank Hoedspruit. After terrible service from unfriendly staff I was asked to call the loans department which the consultant helped me with, after being transferred twice and having to explain my story again I was told to speak to a consultant at the bank.. now you can imagine my frustration when I called FROM THE BANK!! It was only then that I had found out after I requested a 6 month statement (I asked for a statement from day 1, and was told there is a turn around time and a charge, which I accepted but my request was not put through as I had to ONCE AGAIN... CALL THE BANK) that my account was in overdraft of which I am being charged extra interest, and there is a withdrawal on my loan?? Now this would all have been sorted if I was given the correct information on my account when I called for updates.. this loan was taken out in 2010 and I have not received any updates, statements or feedback, only what I have been told on the phone. I now have to take this matter further and I am tired of this, I have yet to receive decent service from Hoedspruit branch! This is not the only problem that I have had in the past!! I am extremely unhappy with Standard Bank and will move my account elsewhere as soon as I can!</p>