AFRICA’s WORST Bank

The investigation has now taken 50 days with no response, repeated handoffs, and no meaningful action taken by any department. I am genuinely flabbergasted by the lack of accountability and urgency. This is an official complaint regarding the unacceptable and prolonged freezing of my bank accounts. I have made multiple calls and visited your branch regarding this matter, yet I have received absolutely no assistance or feedback from your ***** investigation team. The funds in question were received as payment for a legitimate service I rendered. The client has already provided proof confirming the payment was valid, and I have submitted the required legal documentation to support this. Despite this, my accounts remain frozen without any communication or progress update from Standard Bank. This lack of action and accountability is both unprofessional and disgraceful. It is completely unreasonable for a matter of this nature to remain unresolved for this long, especially with no investigator contacting me to verify the facts. I am now demanding an immediate escalation and written feedback from a senior representative or ***** investigator. If I do not receive a response within 48 hours, I will have no choice but to take this matter further through legal channels and the Banking Ombudsman. I have called again spoke to a representative called Kagiso who also escalated the matter for someone to contact me and guess what I have not been contacted by anyone