Affected health due to lack of service/response

On the 29th Mar I was ****** and my bag which had my personal belongings in was taken. I immediately called the bank to stop my cards and got an affidavit. A replacement card was issued to me at the Trade Route branch.My new card was then retained by the ATM on the 27th of April. On the 28th, I visited the branch at Campus Square to report my card. I got a shock of my life when told the balance on my account.It appeared that there had been numerous debit transactions on my account which I knew nothing about, upon the perusal of the bank statement it appeared that a different card had been used for those transactions. The consultant then contacted the ***** dept where a claim was logged. I was never contacted back within the given turn around time, I then called in on the 7th day and spoke to Lloyd who promised that I will get a call the following day, which never happened. I then had to call in AGAIN on the 12th and got a call later from Nomsa advising me that the claim was sent to a wrong dept.Today I get a disturbing call from Liesel saying I must do another affidavit and go to a branch AGAIN. I must now wait for another 48 hours turn around time because of NEGLIGENCE