Advised to "move account"
<p>Today 15/01/2017 I phoned Standard Bank Customer Care for asistance. I have a problem with a company MagZone who is debiting my account month after month even though I cancelled the debit orders. Now the last three months was not a good time for me. I did not plan for these debits as they where cancelled. By the time the debits go through there was no money in my account. So now every month I pay allmost R400 in bank fees and penalties. After trying to stop this debit orders from "my" banks side I got the cold message of "we can charge you R7.50 to do a stop order but the best thing to do is to move your account to stop this as it might go through again!!! Now Im on my way to close my Standard Bank Cheque account. One customer might not make a difference in your business, but remember word of mouth. I will discourage people from this bank for the rest of my life! Thank you Standard Bank for this valueable advice. Thank you for nothing. Good Bye!!!</p>
Good day Martinus
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Martinus
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Martinus
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Martinus
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
***
