Advised to close my account?

Item: Standard Bank
Rating: 2
Author: Awie T

I have an unauthorised monthly debit on my credit card account. I have done everything possible to cancel it with the company in the USA yet the debit still gets passed through my account every month. In the meantime my card expired and I received a new card with a new cvv number yet they are still able to process the debit? I spoke to Khulekani Hadebe at your call centre and he advised me that the only option is to close my account with Standard Bank?

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

18 Dec 2017, 11:14

Thank you posting your comments.

We looking into your matter and will revert to you as soon as possible.

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply18 Dec 2017, 11:14

Official

Thank you posting your comments.

We looking into your matter and will revert to you as soon as possible.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

Awie T's updateReviewer Update

19 Dec 2017, 12:27

No resolution. Your consultant had no intention to solve the problem, never even asked about the details of the complaint. Shockingly bad service all round, but unfortunately par for the course.

Awie T's update19 Dec 2017, 12:27

Reviewer Update

No resolution. Your consultant had no intention to solve the problem, never even asked about the details of the complaint. Shockingly bad service all round, but unfortunately par for the course.