ADVERSE PAYER FOR R100.00 - STANDARD BANK

<p>In 2016 my Standard Bank garage card was paid up in full by myself and I had requested it be closed, as I no longer required this service. Thereafter, the garage card expired and I never took possession of a new card, as again, as previously stated, I NO LONGER required this service. Standard Bank continued to charge me R25,00 per month service fee on an account that was closed. </p> <p>Last week, I app**** for a bond through FNB and it was declined because Standard Bank have listed me as an adverse payer for R100.00. (Yes, ONE hundred Rand). Instead of picking up a phone and calling me, or sending me a mail, or utilising any other communication mechanism within their reach. </p> <p>Tuesday, I spend 2 hours in a branch trying to get a clarity on the situation and the consultant confirms that, in fact, the account was paid up. I requested a letter stating this fact and I am informed it will take 2 to 3 working days to produce this letter. That's ridiculous! Can I provide the letter to you and bring it in to be stamped, as that will take 1 hour - including my travel time? I digress. </p> <p>My guarantees for the purchase of my home had to be in place by Midnight Thursday and I can’t get the said letter from Standard bank, to clear my name, in an error that Standard Bank were 100% responsible for creating. </p> <p>A follow up call thereafter to the Standard Bank call centre (I spoke to a consultant by the name of Nikita), who speaks to me as if I am a second-rate citizen, then, when I request her surname so that I can report her she puts the phone down on me. </p> <p>I then call back to speak to her manager and I am told she is not available and that she will call me back. </p> <p>Still waiting - 12 hours later!</p> <p> Sadly, I have been left with no alternative but to send this issue to:</p> <p>1) Hello Peter</p> <p>2) The banking ombudsman ********** <p>3) Standard Bank complaints department</p> ********** <p>4) Standard Bank Disappointed - **********