Advance on accessbond

It has been 14 days since I lodged my complaint and the only reply I had was from a lady that phoned me on a Friday afternoon, promising to come back to me on the Monday. In 7 years with Standardbank, I have never failed my obligations, yet Standardbank have succeeded to fail me on a number of occasions. I eventually re-app****, under objection, for the remaining R265 000. Yesterday, after requiring what the progress was, I was informed that I should forward my December and April payslips, which I did. I must admit, I am beginning to understand why Standardbanks name appears amongst the worst performing companies!