Advance Loan account - no copies provided

<p>I have experienced the worst possible service with Standard Bank for the last 2 years, first my account had ***** done on it, which took several months before I got my money back, then an agent did an advance loan account on my stuff, I have asked several times for a copy of this agreement with no joy, I went through to the branch in december, the branch gave me an email address to email to get this information, uptil today no response, again I called through and was given another email address and again no response. I have tried several times with this bank. No joy, furthermore a personal loan account was agreed on for 5 years I recently found out mine was for 10 years!!!!! I'm so appalled because of what was agreed to and what's going on now.. furthermore When they paid the advance loan, the amount they claiming, is incorrect. All this information I got from Montclair Standard Bank, However, still no copy of my agreement !!!!</p>