YM
Yegi M
1 reviews | Active since Apr 2018
10 Nov 2021, 12:37
Advance Home Loan Application
Good day, so i app**** for a advance on my bond and submitted necessary document almost 2 months ago...the first salesman, whom requested the documents apparently was on sick leave after making numerous calls and mails to get an update.
Eventually almost 2 weeks ago i get a call from an agent saying that i qualified for 1/3 of my requested amount...After explaining to her what i needed the advance for she mailed Home Loans Relationship Centre asking to review my application and call me. This was on 2nd November and I am still awaiting a response my reference Application ****** ***
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Replies (3)
Standard Bank's replyOfficial
10 Nov 2021, 14:05Dear Yegi M
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's reply10 Nov 2021, 14:05
Official
Dear Yegi M
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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YM
Yegi M's updateReviewer Update
16 Nov 2021, 11:09So i received 2 mails and one call since my post
I was told last week a senior guy would call me, but still waiting...Extremely frustrating. social media will now get more on this
I was told last week a senior guy would call me, but still waiting...Extremely frustrating. social media will now get more on this
YM
Yegi M's update16 Nov 2021, 11:09
Reviewer Update
So i received 2 mails and one call since my post
I was told last week a senior guy would call me, but still waiting...Extremely frustrating. social media will now get more on this
I was told last week a senior guy would call me, but still waiting...Extremely frustrating. social media will now get more on this
Standard Bank's replyOfficial
18 Nov 2021, 16:30Dear Yegi M
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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Standard Bank's reply18 Nov 2021, 16:30
Official
Dear Yegi M
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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