DM
Dimakatso M
1 reviews | Active since Jul 2025
15 Sept 2026, 12:36
Administrative Delay
I have been sending standard bank emails since last year August 2025 via mbd asking them to update the credit card account number *** on my credit report, but nothing happened. This year on the 11th of August 2026 I personally emailed them myself, they only rep**** to my email on the 11th of September and said my matter will be escalated. They said I should expect a call within 24 hours. However I'm still waiting for the call, still no update on my credit report. Such a delay and frustration caused by Standard bank.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
15 Sept 2026, 13:36Dear Dimakatso,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply15 Sept 2026, 13:36
Official
Dear Dimakatso,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,
DM
Dimakatso M's updateReviewer Update
15 Sept 2026, 14:17When will it be resolved? I have been waiting for more than 12 months.
DM
Dimakatso M's update15 Sept 2026, 14:17
Reviewer Update
When will it be resolved? I have been waiting for more than 12 months.
DM
Dimakatso M's updateReviewer Update
15 Sept 2026, 15:24Can i have your email address. I did not receive any email as you said I did, I just checked now
DM
Dimakatso M's update15 Sept 2026, 15:24
Reviewer Update
Can i have your email address. I did not receive any email as you said I did, I just checked now
Standard Bank's replyOfficial
15 Sept 2026, 15:36Dear Dimakatso,
Thank you for taking our call.
The matter is being treated as a priority, and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible.
We appreciate your patience.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for taking our call.
The matter is being treated as a priority, and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible.
We appreciate your patience.
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply15 Sept 2026, 15:36
Official
Dear Dimakatso,
Thank you for taking our call.
The matter is being treated as a priority, and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible.
We appreciate your patience.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for taking our call.
The matter is being treated as a priority, and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible.
We appreciate your patience.
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,