Administration, Customer Sevice, Quality Controll

I received a call to say that i have been handed over by Standard Bank Home Loans for non payment of the account. This was give to their legal department and then to MBD Attorneys.

The details of the account: 1. MBD claim that I have a Home loan which is Ref no: ********** ********** 19 which is in the name of Rowen EMS Trust Acc, and the signatories is Mr. RK Gouws. The home address is 43 Strakosch Circle, Petersfield, Springs. 2. The account number is ********** 05 3. I have Never Had a HOME LOAN Account with Standard Bank, neither have I signed surety for anyone. 4. I have also been listed on Credit Bureau for non-payment on the account. 5. They have also sent a message to inform me that a summons will be issued to me. I then went to the branch in JHB CBD and spoke to Nomcebo ex palling my situation twice. that they have listed my name and ID number with Credit Bureau. She said she would get back to me. This is Standard Banks error. She then sent me the below e-mail. So it is fine for a bank to Black List you at will and then just appologise.

Good day Ms. Omarjee

Your request for an update of bureaux record has been logged. Please see below. I will keep in contact. We do apologise for the inconvenience caused.

The Remove-Bureaux listings after debt paid Service request has been logged successfully. The reference number is ********** 393 , expect feedback on 2018-01-29. Message id: service_request_succ_created

Kind Regards

Nomcebo Matsetela Branch Service consultant Johannesburg Retail and Business Banking SA Tel ********** www.standardbank.co.za