Admin Support Escalations Standard Bank - NO SUPPORT AT ALL!

Upon receiving my settlement amount for my overdraft with Standard Bank in AUGUST 2024, I made it my priority to SETTLE my account within the same month. After numerous phone calls and emails sending through my proof of payment and STILL having to request over and over again for my PAID UP LETTER and closure of the account. I AM STILL WAITING. In the mean time i am being harassed by Brooks and Luyt Attorneys stating that my account remains outstanding! Its the end of October 2024, just asking for a friend if perhaps anyone works in the Admin Support Escalations department at Standard Bank and if they might need any help doing their jobs!