TR
Tammy R
1 reviews | Active since Sept 2024
09 Jul 2025, 15:22
Admin nightmare
We had our home loan approved and registered on 23 May - after submitting ALLL the documents for the two bond holders, and less than 2 months later the app is showing "KYC OUTSTANDING" and they have removed the access to our Access Bond (which was also only recently approved). After calling and emailing the bank multiple times still no one can explain what documents they need and who for and they just want us to print and get everything again and come into the branch.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
09 Jul 2025, 15:27Dear Tammy
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Jul 2025, 15:27
Official
Dear Tammy
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
09 Jul 2025, 18:30Dear Tammy
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Jul 2025, 18:30
Official
Dear Tammy
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
10 Jul 2025, 09:59Dear Tammy
Thank you for taking our call.
Please reach out to our Home Loans team for further assistance.
Continue to have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Please reach out to our Home Loans team for further assistance.
Continue to have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Jul 2025, 09:59
Official
Dear Tammy
Thank you for taking our call.
Please reach out to our Home Loans team for further assistance.
Continue to have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Please reach out to our Home Loans team for further assistance.
Continue to have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***