AB
Adam B
1 reviews | Active since Jan 2014
09 Apr 2020, 08:31
Address still reflecting incorrectly!
I have requested twice already to have my address changed on my Statements. Credit card, RCP, etc. In the beginning of March I took my new proof of residence to the Mall @ Carnival branch and my statements are still reflecting the old address.
The last time I supp**** Proof of residence is when I collected my new replacement credit card. Use that as a trace to see when I was at the branch. I am NOT willing to go in to the branch again, stand in queues, again, just to supply proof of residence which I have done more than once before.
Please rectify this!
Thanks
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
09 Apr 2020, 09:17Hello Adam
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
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Standard Bank's reply09 Apr 2020, 09:17
Official
Hello Adam
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
24 Apr 2020, 11:31Dear Adam
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and responded to.
Kind regards
Complaint Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and responded to.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply24 Apr 2020, 11:31
Official
Dear Adam
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and responded to.
Kind regards
Complaint Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and responded to.
Kind regards
Complaint Resolution Centre
***
***
AB
Adam B's updateReviewer Update
24 Apr 2020, 13:14It looks like this is resolved now. I will have to monitor and see if it's still correct on my Credit card statements. Then will also have to check if the upcoming month's statements is also correct
AB
Adam B's update24 Apr 2020, 13:14
Reviewer Update
It looks like this is resolved now. I will have to monitor and see if it's still correct on my Credit card statements. Then will also have to check if the upcoming month's statements is also correct