LDCJ
Lasalle De Carvalho Jeronimo

1 reviews | Active since Oct 2011

07 Sept 2018, 11:28

address **********ly used to open account at standard bank

the bank recently sent me a letter of a bizlaunch account bearing my address, I made multiple calls to their call centre and no conclusive answer was given as to why my address is on an account which I have not opened.

I see it as ********** because I have not app**** for this account ever with this bank or any other bank. there is no decent response and recognizing that the bank is wrong.

0
Replies (3)
Standard Bank
Standard Bank's reply07 Sept 2018, 12:46
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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*** (fax)
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LDCJ
Lasalle De Carvalho Jeronimo's update07 Sept 2018, 13:18
Reviewer Update
this reply is the standard reply, it seems like you make use of bots to deal with customer complaints!
Standard Bank
Standard Bank's reply08 Sept 2018, 01:31
Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Benedict Mosegedi
Complaint Resolution Centre
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*** (fax)
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