address

i have been trying to sort out the address on my cheq account bank statement since Nov 2014.i have 4 account with standard bank, how is it possible that the address on 3 of the statements is correct but on my cheq account statement the incorrect address is reflected. I have sent numerous emails to have this fixed, have been to the bank to make sure all fica is updated and all profiles display the correct address. the last email I received from them was 20/1/2015 with request number ***, that they are working on it, but this matter has still not been resolved. when will this be resolved. I also fail to understand why this error occurred if I took all my FICA docs to the branch in Cape Gate when I changed branches from Centurion to Cape Gate, was assisted by Beverley Jones when that was done. I was also informed my account is now held at Tygor Manor. WHO AUTHORISED THE CHANGE. please advise me of that as well and when my address will be fixed on my bankstatement. thanks Bronwyn