Additional Charges at Standard Bank Branch

Good day,<br> Since 3 month ago I have problem to use the internet bank via my laptop therefore I cannot use it properly to increase my internet bank transfer limit.<br> On 7-Jan-2016 I had to transfer the money urgently to my friend account. I went to Standard Bank Nicolway Branch and asked one of your employee to increase my limit, she checked and asked for the old card which is link to my internet bank and I explained that card has been given to me 6 years ago and expired therefore I don't have it with myself but for me it was 5 min drive to bring it from home.<br> I asked the lady instead of increasing the limit please transfer the money while I am here and she has done it for me without any explanations. After the transfer done she explained the 244 rand will deduct from your account and I shocked.<br> I think it was not fare to me because for me to bring the card it was 5 minutes and the lady should have explained for me which she didn't and I only become aware when she done the transaction.<br> <br> Regards<br> <br> Danial