1 reviews | Active since Oct 2011
Additional Account Fees charged on credit card
Dear Sirs, It has come to my attention that you are suddenly charging an additional fee on my credit card every month, over and above the usual fee. On enquiry with your call centre I was told this is a new fee that will offer additional benefits. When I asked what benefits I was told to check your website. I have no interest in the extra benefit being offered and asked if it is optional and I was told no, not optional. I think this is highly irregular and you should review this additional charge which has been added in a totally sneaky manner without informing your customers prior to this. This is a matter for the banking ombudsman to investigate in my opinion. As a long standing customer of over 35 years, I have a list of complaints recently regarding the poor service I have been receiving from Std Bank, queries which have not been resolved as yet. Your service has deteriorated so much over the years which is extremely disappointing.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Regards
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Regards
Thank you for bringing your concerns to our attention.
Your concern was escalated to our management team.
Thank you for being a loyal customer.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
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Thank you for bringing your concerns to our attention.
Your concern was escalated to our management team.
Thank you for being a loyal customer.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
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