Adding New Beneficery Not Working and Pathitic Helpdesk Service

They force customers to use their App (I despise all apps) to add a beneficiary. A month ago, I tried several times to scan the code to authorize, but received a system error message every time. I had to resort to another bank's account, which I use for PayPal. Set it up in 3 min. Tried again today - same problem. I am therefore unable to continue to use this account, as I am not able to add beneficiaries. I tried calling their helpdesk. "You are number 178 in the queue..." I opted for the call-back option when my call is front of the line. My phone ran, and then a bot asked me to rate the service I have just receive....! Great way of leaving your customer for over 15 years no option but to change bank....