ADDING INSURANCE TO MY CAR WITHOUT MY KNOWLEDGE

standard bank kept sending me messages for almost 2 months to submit my car insurance details, without trying to contact me. I eventually phoned them to ask if this is a **** as you cannot trust anything lately. they advised that it is indeed standard bank that needs proof of my car insurance. i phoned them on the 31st October, where they gave me the email address where i should submit my proof of insurance, which was done. to my surprise. my car payment was R800 more than last month. when i phoned them this morning to find out what the hell is going on, they advised that standard bank added hollard insurance on my car as no proof was sent to them. i advised the lady that the proof was emailed to them on the 31st October to which she responded but they would have responded. well guess what, i wouldn't have been phoning if they indeed DID respond. i forwarded that same email again today asking them to fix this problem as standard bank chose to ignore my email for an entire month. when i tried contacting that department, i was advised that the motor department is closed today. so they are very eager to take your money, with NO KNOWLEDGE AND/OR PROOF that they added hollard insurance (i do not even KNOW WHAT THE INSURANCE HOLDS!!!) THIS IS UNACCEPTABLE!!!!!!!!!!!!! I WANT MY MONEY REFUNDED TO ME IMMEDIATELY AS I DO NOT HAVE MONEY TO JUST THROW AROUND FOR NO REASON AT ALL!!!!!!!!!!!!!!! THIS IS THEIR MISTAKE AND THEY NEED TO FIX THIS!!!!