ADDED INSURANCE TO MY POLICY

<p>I received my Standard Bank Vehicle and Asset Finance statement on the 12/01/2017. I noticed there was some Add On (as called on the statement) and i was not sure what it was for. I immediately called in and asked what it was for. The call centre agent whom i had spoken to had told me that it was insurance added on because according to their system, i do not have insurance. WHICH I DO, might i add. I was told to email proof of my insurance to the email address i was provided with, which i had done. They then came back to me to request a UPDATED policy as the one i sent was dated August 2016. </p> <p> </p> <p>I had called the complaints division as well, and was given a reference number and to date no one BOTHERED getting back to me. I called again this afternoon 17/01/2017, and a lady by the name of Ester (call centre agent) help me. According to her, she had spoken with the complaints divsion and they told her there is nothing they can do, Hollard has to cancel my policy, a policy i DID NOT ask for!! </p> <p> </p> <p>Apparently, Hollard had sent an email and asked if we have insurance to forward a copy of the policy in order for them not to add insurance to your vehicle and assest account. Which i have never received and i even went back to double check. I DID NOT RECEIVE ANYTHING!! If they are so sure they had sent me an email they need to foward me proof it had been sent. </p> <p> </p> <p>Standard Bank claims it is out of their hands but in Hollard's hands. But i deal with Standard Bank, i have never dealt with Hollard nor did i request insurance. Standard Bank inforced insurance, Standard Bank should cancel. </p> <p> </p> <p>Nobody, not Standard Bank nor Hollard bothered to pick up the phone to ask me, do you have insurance and to advise me what will be done. I had to find it out on my statement. What a nice way to do business. Now i am liable to pay ANOTHER INSURANCE POLICY!!! Which i will not do. </p> <p> </p> <p>I need this matter sorted out IMMEDIATELY because i will NOT pay for something i had nothing to do with. This is beyond the word PATHETIC and to think i have being paying faithfully for 3 Years!! No problems with insurance before, why now? I have no words left but i am truly an unsatisfied and a very disappointed customer. My next Vehicle will definately NOT be through STANDARD BANK. I am left with an utterly BITTER TASTE in my mouth! </p>