ACCS FROZEN

Without notification accounts frozen.As per Standard Bank web site took all documents for FICA to the branch only to be told docs are not acceptable.After explaining to consultant for half an hour had to access the Standard Bank web site from my phone and physically show the consultant what docs are acceptable by the bank.A letter from a traditional leader holds more weight that a document from the \MAster of the high court".A real bunch of *****s.This was too hard to accept and they (consultant and bank manager) looked for every excuse in the book not to process.Left the bank unresolved.Called the Standard bank fica centre the next morning and was advised that docs are indeed valid.Promised to resolve by sending a consultant (still waiting over a month).Another acc which which was fica complaint has just been frozen.IS THIS A JOKE.I have now been contacted by Standard Bank saying that my business accounts are not FICA complaint and will be frozen in 10days if not submitted.I have contacted my accs manager and they advise that all is in order.DOES STANDARD BANK HAVE ANY CLUE WHATS GOING ON!!!"""