MC
Melusi C
1 reviews | Active since Jun 2018
16 May 2025, 08:43
Accredited
Dear Standard Bank,
I find it a bit absurd that I app**** for a credit card yesterday but I cannot use my funds because the card is not here.
I can see the card and card details on the app which means that serves as a virtual card. If I were to lose my physical card I would still be able to use my credit card money.
The reasoning is rather puzzling. Please kindly speed up my card delivery. I can collect it as well.
Helpful (0)
Replies (11)0
Replies (11)
Standard Bank's replyOfficial
16 May 2025, 09:17Good day Melusi,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply16 May 2025, 09:17
Official
Good day Melusi,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,
MC
Melusi C's updateReviewer Update
16 May 2025, 09:21Please kindly do because this is the second time applying for a credit card at Standard Bank and there was no restriction to using money.
MC
Melusi C's update16 May 2025, 09:21
Reviewer Update
Please kindly do because this is the second time applying for a credit card at Standard Bank and there was no restriction to using money.
Standard Bank's replyOfficial
16 May 2025, 09:25Good day Melusi,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply16 May 2025, 09:25
Official
Good day Melusi,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,
MC
Melusi C's updateReviewer Update
16 May 2025, 12:52Please kindly call. I see you called earlier. Sorry I couldn’t answer.
MC
Melusi C's update16 May 2025, 12:52
Reviewer Update
Please kindly call. I see you called earlier. Sorry I couldn’t answer.
Standard Bank's replyOfficial
16 May 2025, 13:01Hello Melusi,
Thank you for getting back to us.
Our team will reach out shortly.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us.
Our team will reach out shortly.
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply16 May 2025, 13:01
Official
Hello Melusi,
Thank you for getting back to us.
Our team will reach out shortly.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us.
Our team will reach out shortly.
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,
MC
Melusi C's updateReviewer Update
16 May 2025, 16:05Are we winning?
MC
Melusi C's update16 May 2025, 16:05
Reviewer Update
Are we winning?
Standard Bank's replyOfficial
16 May 2025, 16:13We will check with our team Melusi and we will be in touch with further feedback.
Best regards,
Standard Bank's reply16 May 2025, 16:13
Official
We will check with our team Melusi and we will be in touch with further feedback.
Best regards,
MC
Melusi C's updateReviewer Update
16 May 2025, 16:24Thank you.
MC
Melusi C's update16 May 2025, 16:24
Reviewer Update
Thank you.
Standard Bank's replyOfficial
16 May 2025, 16:28You're most welcome Melusi.
Best regards,
Standard Bank's reply16 May 2025, 16:28
Official
You're most welcome Melusi.
Best regards,
MC
Melusi C's updateReviewer Update
19 May 2025, 09:56Greetings guys, are we winning?
MC
Melusi C's update19 May 2025, 09:56
Reviewer Update
Greetings guys, are we winning?
Standard Bank's replyOfficial
19 May 2025, 10:14Hello Melusi,
We will follow-up with our investigating officer.
We will reach out shortly.
Kindest regards
Standard Bank Hello Peter Team
***
We will follow-up with our investigating officer.
We will reach out shortly.
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply19 May 2025, 10:14
Official
Hello Melusi,
We will follow-up with our investigating officer.
We will reach out shortly.
Kindest regards
Standard Bank Hello Peter Team
***
We will follow-up with our investigating officer.
We will reach out shortly.
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,