Accounts statements being sent to incorrect recipient

So this morning I made no less than 5 phone calls, wasting at least 30 minutes of my time [and talk-time minutes] speaking to one *********** idiot after another, just to be put on hold or transferred somewhere else each time. Several months ago, I received an email from *** with an account statement attached for ***XX6016 ERF 845 GROBLERSDAL EDMS BPK. As I do not have an account with SB, I forwarded this email to *** thinking that it might be a spam/phishing email. These emails however continued arriving month after month and each time, they were forwarded to *** with a request that they stop sending me these account statements as they are not mine. Needless to say that none of my emails have received any kind of response or apology, nor has the apparent problem at Standard Banks IT department been rectified. If THIS is the kind of service one can expect from SB, I am sure as hell glad I do not have an account with them.