JB
Juan B

1 reviews | Active since Sept 2013

25 Oct 2018, 23:05

Accounts kept charging after closing almost 2 years ago.

I have closed my accounts over a year ago. After undergoing a credit check, these accounts still seem to be running after going through the full process of closing it at the branch.

Terrible service was the reason for closing the account in the first place. Now this is going to probably cost me the monthly fees that have been piling up after I settled and CLOSED the account.

0
Replies (3)
Standard Bank
Standard Bank's reply26 Oct 2018, 01:23
Official

Good Day

We apologize for the inconvenience and frustration caused in your experiencing.

We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you to help resolve your complaint.

We greatly appreciate your continued support.

Regards

Complaint Resolution Centre
***
*** (fax)
***

JB
Juan B's update26 Oct 2018, 13:51
Reviewer Update
Could you perhaps put some effort into calling me personally and not just sending me an automated reply?
JB
Juan B's update30 Oct 2018, 14:40
Reviewer Update
I have phoned your supp**** number to no avail. Always busy, promising to have someone call me back. Could someone please contact me?