Accounts Frozen without notification

I received no notification whatsoever that my accounts will be frozen if I don't bring in documents to re-FICA it. No sms, no email, no call, no letter, no ***eon. I've had the same account for years. I had no idea it needed to be FICA'd again. I get a call today telling me my accounts have been frozen. That's just unacceptable. You cannot inconvenience me like this. I'm a prestige banker as well. What is the point of prestige banking if I don't even receive something as simple as a notification? Is this how you treat all your customers?<br> I would like someone to call me asap to explain to me how this happened and what you're going to do to fix it. Unfreezing it for 2 days is not going to cut it. Thanks.