AK
Ashleigh K
1 reviews | Active since Apr 2024
23 Jun 2025, 09:53
Accounts frozen without notice
Absolutely pathetic service from this institution who I have banked with for many years. All my accounts have just been suspended without notice or warning. I have had no access to funds or my account the entire weekend and still today. When contacting my private banker and customer care. I was recently married, they urge me to go down to home affairs and collect my marriage certificate in order for them to just unfreeze my account.
Ridiculously dissapointing service from Standard Bank!!!!!
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
23 Jun 2025, 10:04Dear Ashleigh,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Jun 2025, 10:04
Official
Dear Ashleigh,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
23 Jun 2025, 12:55Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.
Standard Bank's reply23 Jun 2025, 12:55
Official
Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.
AK
Ashleigh K's updateReviewer Update
23 Jun 2025, 12:59Good day Standard Bank,
Your consultant cut the call after two rings. I am avaliable for a call. I tried to call back with no luck.
Your consultant cut the call after two rings. I am avaliable for a call. I tried to call back with no luck.
AK
Ashleigh K's update23 Jun 2025, 12:59
Reviewer Update
Good day Standard Bank,
Your consultant cut the call after two rings. I am avaliable for a call. I tried to call back with no luck.
Your consultant cut the call after two rings. I am avaliable for a call. I tried to call back with no luck.
Standard Bank's replyOfficial
25 Jun 2025, 12:31Dear Ashleigh,
Our team have confirmed that the matter has been resolved.
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Our team have confirmed that the matter has been resolved.
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Jun 2025, 12:31
Official
Dear Ashleigh,
Our team have confirmed that the matter has been resolved.
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Our team have confirmed that the matter has been resolved.
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***