Accounts frozen with no notification

My current account and credit card has been frozen by Standard Bank due to it not being FICA compliant. I have had this account for 14 years and did the FICA Compliance back when the law was first introduced. I did not receive any notification from Standard Bank saying that I needed to come in to FICA my account. The call center agents confirmed that as per their system the notification was not sent out to me. What is more frustrating is that this happened the day before payday and when I have debit orders going off my account. Took me a half an hour phone call to confirm that my account has been frozen due to FICA non-compliance. Extremely disappointed with Standard Bank and have decided to change banks because of this.