DK
Dewald K

1 reviews | Active since Feb 2025

22 Feb 2025, 11:04

Accounts frozen while abroad.

This is a warning. Standard bank will leave you stranded in a foreign country. Do not use them at all.

I have a debit, savings and credit account. All of them are frozen. I am in slovakia, without any means to pay for anything.

I've been told to use 3 diffrent email accounts to verify my account, been on the phone for hours at this point and now the best they can do is tell me that they are only going arrange a zoom call Monday.

The accounts were frozen with no warning, no emails no messages. The best anyone at the help center can do is shrug. This was the last straw.

I have no faith in this bank anymore.

0
Replies (1)
Standard Bank
Standard Bank's reply22 Feb 2025, 11:19
Official
Dear Dewald, 

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to further assist.

Kindest regards, 
Standard Bank Hello Peter Team 
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