Accounts frozen for no reason

I received an SMS form the bank stating that my accounts (Credit, Cheque and Savings) had been frozen and if I wanted to reactivate my accounts I would need to visit the bank with the proper documentation and redo the FICA process.<br> 1. This is strange as I have done the FICA on my account a long time ago<br> 2. A month ago I went to the back to get an new credit card and no mention was made of this problem<br> 3. The account was closed without consent or prior notification<br> 4. I have been waiting 2 weeks for feedback after a complaint was lodged on the Standard bank complaint site<br> 5. The feedback was supposed to happen by 15 June (dated on email send from complaints site)<br> 6. I have spoken to 4 different people at the call centre (17 June), 2 put the phone down in my ear after they were unable to put me through to a supervisor?<br> 7. The last person I spoke to promised that the person in charge of the problem would contact me back ASAP. its been 3 hours and still hasn't happened and probably never will, if there previous record is anything to go by<br> 8. My account have now been frozen for 2 weeks and still the bank has not fixed or attended to the problem