Accounts Frozen

I am sick and tired of this. It keeps happening every 3 - 4 months. I spoke to Paul Masisi yesterday who told me that I need to email my ID to a department who's details he would email to me. He also told me that my accounts have been unfrozen. This did not happen and my accounts are still frozen. Today is the 1 st of July and I cannot access any money in my account.