Accounts Frozen

I received an SMS on 05/02/2015 from Standard Bank informing me that I needed to submit my FICA documents again. I submitted them on the 11/02/2015 to the Menlyn Banking Square branch. The lady that helped me was Ayanda Nkabinde. Now my cheque accounts are frozen because according to the call center only my credit card was FICA'd. <br> <br> I now have to take time of work to submit these documents again because the Ms. Nkabinde did not do her job properly. I find this level of service to be unacceptable and with the alternative banking options out there one would think Standard Bank would be more careful about keeping the customers happy.