JF
Jade F

1 reviews | Active since Nov 2014

10 Mar 2015, 15:36

Accounts Frozen

On the 10 March I tried to purchase goods at a retail store, only to find my card declined. When I went to draw cash, the ATM displayed a sign telling me that I had no accounts linked to the card I had inserted.<br> Standard Bank had frozen all my accounts with no warning.<br> <br> This is ABSOLUTELY DISGUSTING. On phoning the call centre, I was told that my FICA status is UNCLEAR, and I have to go to a branch.<br> In branch, my FICA status was in good standing, and my accounts should not have been frozen AT ALL.<br> <br> TERRIBLE SERVICE AND SHOCKING ERROR!!!!

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Replies (1)
Standard Bank
Standard Bank's reply11 Mar 2015, 09:59
Official
Hello AvaniSpa,


Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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