JF
Jade F
1 reviews | Active since Nov 2014
10 Mar 2015, 15:36
Accounts Frozen
On the 10 March I tried to purchase goods at a retail store, only to find my card declined. When I went to draw cash, the ATM displayed a sign telling me that I had no accounts linked to the card I had inserted.<br> Standard Bank had frozen all my accounts with no warning.<br> <br> This is ABSOLUTELY DISGUSTING. On phoning the call centre, I was told that my FICA status is UNCLEAR, and I have to go to a branch.<br> In branch, my FICA status was in good standing, and my accounts should not have been frozen AT ALL.<br> <br> TERRIBLE SERVICE AND SHOCKING ERROR!!!!
Helpful (0)
Replies (1)0
Replies (1)Standard Bank's replyOfficial
11 Mar 2015, 09:59Hello AvaniSpa,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply11 Mar 2015, 09:59
Official
Hello AvaniSpa,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
