SS
Suwilo S

1 reviews | Active since May 2016

15 Nov 2017, 22:06

Accounts Debited after 3 Weeks!!!

I paid an excess of 7000 on the 25th of October from my credit card to Renewit. I received confirmation of the money leaving my account immediately. I checked my balance for a couple of days after that and I had a balance of R148 left. On the 7th of November, I discovered that I had 7000 in my credit card which I thought was from the insurance returning the excess. However, on the 11th of November, 7000 was credited from my credit card account. I investigated to find that it had been paid to Renewit!. How can a transaction that has gone out on the 25th of October go put again on the 11th of November. Now I got a message from standard bank showing that my credit card has been cancelled due to overuse. No I have to make payment arrangements because the bank messed up! I am very upset.

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Replies (3)
SS
Suwilo S's update15 Nov 2017, 22:10
Reviewer Update
Credited after 3 Weeks!!!!!
Standard Bank
Standard Bank's reply16 Nov 2017, 05:42
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly email us on the below email address with your account or ID number in order for us to escalate your matter further.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Regards

Simphiwe Mtolo

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply17 Nov 2017, 13:47
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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