Accounts and Cards Blocked without my knowledge

I have sent through relevant FICA documents required by the bank. However I was told that I also need to send through the original copy of a hoax email that I had received - which was sent through about 5 times. I was told that I am forwarding the mail incorrectly, I am a computer savvy person who knows exactly how to forward a mail. My accounts were frozen and cards blocked, without my knowledge. Next my accounts were drained. I still have had no contact from Mavis from the online ***** department as to why this has happened. I have sent through an online complaint form and noone from customer relations got back to me. This is unacceptable. How can money be removed from my accounts without my knowledge?? I now have a lawyer involved and should I not receive any feedback from the bank I will be opening a ***** charge against Standard bank and will be going to the Ombudsman.