Account/Card Suspended - 2 days, no solution

Went to withdraw money on Tuesday & found out that my card/account has been suspended, I called, and I was given and email address to email with my issue which I did, I haven't received any response from that email. Yesterday I went to the nearest branch, explained my problem, was put in touch with the ***** department telephonically, again explained my issue and was told to wait for a call to resolve my problem. I still haven't received any calls or emails to assist me with resolving this issue. I get paid tomorrow, I have debit orders & other bills to pay, I have to buy food for my kids, I have to travel to & from work. How am I supposed to do that with my account suspended. I'm very disappointed.