Accountability!!!

<p>The Standard Bank mobile app has an error to increase the EAP limit yet no notifications was received.</p> <p>For +/- a week, it is not working. I have to use my airtime to call the centre & hold for a long time only for my airtime to get exhausted. When you get through an agent, you must still answer a million questions!!!!</p> <p>Even when I told the agent that my airtime was going to get cut off & asked for her to please call me back, she couldn't. So what sort of service is this??????????????????????????????????????????????</p> <p>If I increase the EAP limit telephonically & leave it as is, it is a safety risk & Standard Bank won't take accountability. If the EAP limit is increased telephonicaly & I decrease via the App, the I must call the call centre & hold for a while to increase the limit again.</p> <p> </p> <p>This is an inconvenience to Standard Bank clients & there needs to be some accountability.</p>