ZM
Zanele` Mafalala
1 reviews | Active since Mar 2013
03 Feb 2021, 21:27
Account upgraded without my consent
Received a call in July 2020 from Standard banks sales team. They told me that they are running a promotion whereby I would receive the benefits of Prestige account but still keep my Elite account. I was advised that this would be until the end of December 2020 at which point I would revert back to my Elite account. But to my horror and dismay my account was upgraded to a Prestige account (without my consent) and I was charged R209 monthly fees instead of R110. Can someone please rectify this by downgrading my account to an Elite account and credit the overcharges back to my account. I REALLY DO NOT NEED A PRESTIGE ACCOUNT....
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
03 Feb 2021, 23:37Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply03 Feb 2021, 23:37
Official
Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
ZM
Zanele` Mafalala's updateReviewer Update
04 Feb 2021, 11:16THIS BOTS RESPONSE WILL NOT CUT IT WITH ME....HOW THE HELL ARE YOU GOING TO ADDRESS MY ISSUE WHEN YOU DO NOT EVEN HAVE A SINGLE DETAIL OF MINE ....THIS IS A CLEAR INDICATION THAT NOTHING IS BEING DONE ABOUT THIS....****EN SORT THIS OUT!!!!!
ZM
Zanele` Mafalala's update04 Feb 2021, 11:16
Reviewer Update
THIS BOTS RESPONSE WILL NOT CUT IT WITH ME....HOW THE HELL ARE YOU GOING TO ADDRESS MY ISSUE WHEN YOU DO NOT EVEN HAVE A SINGLE DETAIL OF MINE ....THIS IS A CLEAR INDICATION THAT NOTHING IS BEING DONE ABOUT THIS....****EN SORT THIS OUT!!!!!