zZ
zash Z

1 reviews | Active since Jun 2017

23 May 2019, 15:11

Account upgraded, ***** accusations and lack of feedback.

I would not suggest anyone does banking with Standard Bank. For credit card facilities they will upgrade your account to one with higher fees, not give feedback, deny your application and accuse you of *****. When you ask for proof of their findings and contact details of their complaints department they just keep quiet.

0
Replies (5)
Standard Bank
Standard Bank's reply23 May 2019, 15:28
Official
Dear Nicole Johnson 
 
Thank you for posting a comment.
 
 One of our consultants will be in contact with you as soon as possible.
 
 Regards,
 Complaint Resolution Centre
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Standard Bank
Standard Bank's reply27 May 2019, 10:33
Official
Dear Nicole Johnson 

Thank you once again for posting your comments. 

An email was sent to you requesting further details.

Awaiting your response. 

Clint Petersen
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply31 May 2019, 10:05
Official
Dear Nicole Johnson 

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter is being attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
***

zZ
zash Z's update03 Jun 2019, 10:19
Reviewer Update
Thank you Clint, however I have yet to receive on my actual query. I was told I'd have feedback on Friday but did not receive any.
zZ
zash Z's update06 Jun 2019, 11:53
Reviewer Update
I still have not recieved any feedback from the the 3rd. 

I have since sent mails and even left a voice mail on your direct line. 

Please provide feedback.