AA
Ashley A
1 reviews | Active since Mar 2013
07 Nov 2025, 11:58
Account Upgrade was a Downgrade
Logged a complaint Complaint Case ***1 to have a few matters resolved. It is nearly a month and still my account is still on Prestige Banking. I have asked for it to be reverted back due to multiple breakdowns in poor service. Currently I am in the USA away on a work and was advised of further poor service to lounges etc. Since I am paying for the account but still terrible service.
I don't know who my prestige banker is. Never been contacted. Had less access to my funds when I got the upgrade. In a nutshell I paid more and got less.
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Standard Bank's replyOfficial
07 Nov 2025, 12:25Dear Ashley,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Nov 2025, 12:25
Official
Dear Ashley,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***