Account Update

I Finally Paid off my Credit / Loan with Standard Bank on the 27th of March I then requested for my Status to be updated on ITC unfortunately I cannot remember who I Spoke to she then gave me an email address for me to send a letter and request for the account to be closed and my status updated , I Then did a follow up call yesterday and I was told the lady gave me the wrong information and was given a new email this is after 7 days since I sent my first mail ,This morning I followed up again and spoke to Alicia who told me there is nothing she can do I Have to wait for the bank to call me to assist which is usually within 48 Hours , I Basically waited almost 2 Weeks for assistance now I need to wait a further 48 hours - Which is not fair - I really need for this account To be closed and my status updated ASAP - It is not my fault that the staff at standard bank gave me the wrong information And just to add also the lady I Spoke to was very rude and seemed annoyed that I Was doing a follow up on my account - Maybe also train your members to polite with customers