Account that cant seem to be closed by Standard Bank

I have paid my account up last year march they were going to close it .

Couple of months later it still shows monthly fees on my credit profile this has dropped credit score due to this i speak to your agents they send me emails paid the fee was never closed and he stopped communicating with me i though this was again resolved to my suprise the account is still open when i checked .

I cant understand how things are done here it the third time now lets say the fee is settled again what do i do about my credit score being affected .althoug it has been paid in full by me and account closure requested two times in a row .