account suspension

i first reported my problem in April, after both my cheque card and saving cards were r/ejected by the ATM machine. i immediately consulted with the Pretoria branch where i was at the time. I was told by the Consultant that it might be because I have exceeded my overdraft limit and i was sent to the tellers to withdraw money. i did so and went back to the consultant who told me that the problem will be sorted in a matter of hours. That was on a friday, The next day I experienced the same problem at Cradle stone mall, the branch/bank was unfortunately closed. I then went to Clear water mall on sunday after I had spoken to the consultants at the call centre who told me that their system is showing that my account was reported for *****, so they could not help I need to go to a branch. At clearwater mall I was told the same thing, the issue was resolved and my cards could only work for that particular day. I havent been helped even though I have spoken to so many consultants at the call centre,in Pretoria,Menlyn, Craddlestone, Clearwater and Johannesburg, Marshaltown, i even emailed my banker Innocentia Mpontseng to no avail. Im really frustrated, dont know what to do anymore.