Account Suspension

When accessing my current account I discovered my savings account linked to my current account has disappeared - After sending an e-mail to Prestige Banking to report this a day later they refer it to the branch and another day later the branch asks me what is the problem. This has been going on for a week now without any resolution. When I finally phoned them they inform me that they can't find the authorisation to access the savings account on their system. I have been accessing this account for more than 10 years after the authorisation was put in place.<br> <br> So how about this: I provide you with a service for which you pay me and I simply suspends your account without informing you of anything and carry on with my life while deducting my monthly service fee - this doesn't sound any different to me than *****ing.