BH
Brian H

1 reviews | Active since Apr 2015

28 Apr 2015, 09:46

Account suspended Code 0006

My account was suspended and i could not withdraw cash due to Code 0006 (stop all debits). Problem was reported to branch and removed and noted that it was a system error. Same error returned four times in a period of two weeks leaving me stranded and embarrassed at pay points. Service consultant (Franck Ramahlo) on Sat 25 April 2015 at Lenasia Branch did not bother to apologize for the inconvenience caused but rather bragged that he was aware of the problem and had assisted five people the previous day. May you please resolve this problem now, banking is all about being able to access your money held by a third party without impediments. Branch manger at Woodmead advised on third occurrence of problem that the IT department had removed problems and would be monitoring the account till the 23 of April (same day third report was made) but error continued to recur. Had to withdraw all funds to avoid future embarrassment. Please address this Standard bank

0
Replies (1)
Standard Bank
Standard Bank's reply29 Apr 2015, 08:56
Official
Hello horba,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***