HS
Henry S

1 reviews | Active since Nov 2018

08 Jul 2021, 17:22

Account suspended

I suspended my account, due to the fact that I was un unemployed last year 2020. So i phoned Standardbank today and the lady who i spoke to said she lifted the suspention. After work i tried to use my card but still suspended. I cant go to a branch cause they all close early due to covid. So i cant see why it is so difficult just to resolve this problem

0
Replies (3)
Standard Bank
Standard Bank's reply09 Jul 2021, 01:33
Official
Hello
 
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
*** 
*** (fax)
*** 
HS
Henry S's update09 Jul 2021, 16:34
Reviewer Update
Hi,
Sorry but is this now all, feedback or will there be any service?
HS
Henry S's update09 Jul 2021, 16:36
Reviewer Update
I am very disappointed, first thing when money landed in my account Standardbank took their money but now i have to wait fir what's rightfully mine?????????? When will this be resolved???????