NP
Nadine P

1 reviews | Active since Jun 2015

21 Jun 2015, 11:54

ACCOUNT SUDDENLY UNAVAILABLE

THIS MORNING WANTED TO DRAW MONEY BUT MY ACC IS UNAVAILABLE. I URGENTLY NEED TO DRAW MONEY BUT MY CARD DOES NOT WANT TO ALLOW ME TO ACCESS MY ACC. TRIED TO PHONE THE CUST SERV THAT TOOK MOST OF MY AIRTIME. THEY REQUESTED ME TO PUT IN MY CARD NUMBER AND PIN BUT NOW IT IS INVALID. IN ORDER TO TRY TO GET THROUH TO SOMEONE ELSE THAT CAN POSSIBLY HELP ME, I PHONED THE GEN ENQ UNDER LOST CARD. KEENAN ANSWERED AND WAS LIKE A ROBOT JUST WANTING TO STOP MY CARD. I EXPLAINED TO HIM THAT I JUST WANT HIM TO PUT ME TROUGH TO SOMEONE THAT CAN ASSIST ME WITH MAKING MY ACC AVAILABLE TO ME. HE JUST SAID OKAY THANK YOU MAM YOUR CARD HAS BEEN STOPPED,HAVE A NICE DAY. I WAS LIKE HALLO WHY ARE YOU STOPPING MY CARD, I WANT YOU TO MAKE MY ACC AVAILABLE IN ORDER FOR ME TO DRAW MY OWN MONEY. I COULD DRAW MONEY ON FRIDAY BUT FOR SOME REASON I DONT HAVE ACCESS TO MY ACC TODAY AND MY CARD NUMBER IS INVALID. MY SAVINGS ACC IS AVAILBLE BUT NOT MY CURRENT CHEQUE ACC. DON'T HAVE AIRIME AS THEY TOOK ALL MY AIRTIME WITH NO SUCCES IN SOLVING MY PROBLEM. STANDARD BANK BETTER SORT THIS TODAY, NOW!!!!!! I CAN'T TAKE OFF FROM WORK TO GO TO THEM, THIS SHOULD NOT BE MY PROBLEM TO SOLVE!!!!

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Replies (1)
Standard Bank
Standard Bank's reply22 Jun 2015, 12:49
Official
Hello HPusername,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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