1 reviews | Active since Nov 2016

09 Nov 2016, 13:27

Account stopped without informing me

<p>I have had a 32 days notice account with Standard bank for over 6 months now.i recently added a access save acc for easy and affordable access to my funds.i went into the Northgate branch for access and now suddenly i cannot swipe or withdraw funds.im inside the cresta branch right now for over an hour and no one can assist even the so called Israel who put the stop on my accoount.this is bad client service and no one seems to care</p>

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Replies (4)
Standard Bank
Standard Bank's reply09 Nov 2016, 15:44
Official

Good day Nomsa Maphosa

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply09 Nov 2016, 15:45
Official

Good day Nomsa Maphosa

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply09 Nov 2016, 15:45
Official

Good day Nomsa Maphosa

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply11 Nov 2016, 10:31
Official

Thank you for allowing us the opportunity to look into your matter.

Funds has been transferred accordingly. Your concerns was escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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