RM
Rafael M

1 reviews | Active since May 2015

10 Jul 2015, 13:53

Account stopped - no notification

Good day<br> <br> I recently opened a Private banking account in April 2015.<br> <br> I have not transferred any money into the account since, as I have been busy and my HR lady never changed my Salary details.<br> <br> I went today to transfer R250 000 rand into the account and sign up for u count rewards only to find out that the account was closed on the 11 June 2015.<br> <br> I never received any notification, e-mail or phone call to say that my account was going to be closed. Had I been informed, I would of dealt with it. <br> <br> I really would of appreciated if the person who closed my account had afforded me the opportunity to rectify the situation.<br> <br> Now I have been told that I have to basically resubmit all documents.<br> <br> I might as well just stay with my current banking institution .<br> <br> Not please<br> <br> <br> <br>

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Replies (1)
Standard Bank
Standard Bank's reply10 Jul 2015, 14:51
Official
Hello Rafael101,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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