Account stopped

My account has got a stop on and no one can assist me. I have been at the branch several times and to no avail. Just a run around. I phoned in and spoke to the ***** dept and was advised to visit the branch. Went to the branch and was advised that I need to go to capitec. Went to capitec where I was advised to go to std bank. Went back to std bank. And was advised to phone the ***** dept. Phoned the ***** dept and was advised to contact the person to resolve this issue between ourselves or do an affidavit which will be sent to capitec. Resolved the issue with the other person and did an affidavit and sent the affidavit to ***** because they said it will be resolved in 48 hrs that was the 8 feb. And still they tell me to go to the branch. Where the branch tell me they do not handle these cases.